We understand “life happens” and that it may be necessary to amend or cancel scheduled appointments from time to time. To help with this, we’re happy to waive our cancellation fee and accommodate scheduling adjustments, provided that we receive at least 12 hours notice prior to your scheduled appointment. Changes or cancellations within 12 hours of scheduled appointments will result in a charge to the credit card on file of 50% of the price of all scheduled services. Appointment no-shows will result in a 100% charge of all schedules services to the credit card on file. If you need to cancel or reschedule your appointment after hours you may do so by texting us at 618-268-8282.
If for any reason you are not completely satisfied with your product, you may return it for an exchange or refund within 14 days of the original purchase date. All makeup purchases are final. All gift card purchases are non-refundable. All refunds/exchanges must be accompanied by the original receipt. All refunds will be issued via the original payment method.
Gift Card Policy
Please keep your gift card in a safe place as we are not responsible for lost, stolen or damaged cards. Gift cards must be present at the time of redemption. Gift cards are not redeemable for cash and are not valid towards the purchase of another gift card. All gift card purchases are non-refundable.
- Be mindful of other guests’ space. While you are certainly welcome to engage in quiet conversation, please refrain from loud talking. Our lounge is a place where many guests savor a much-needed private moment to read, meditate or simply relax.
- We love kids, but the spa is a place where moms and dads come to rest and recharge their batteries. So please, make babysitting arrangements in advance and come enjoy the spa without your little ones. Spa services are offered to children, however a parental guardian must be present for any services provided to children under 16 years old.
- Please turn off your cell phones. The spa is an oasis of peace and quiet.
- Your time with us is precious. Please take full advantage of your visit by coming in 15 minutes before your appointment so you can enjoy our facility and relax in our beautiful spa lounge.
Pay in full memberships are non-refundable. For subscription memberships, I agree to allow Pure Natur Salon & Spa to automatically charge my credit card the agreed amount membership fee each month on the date I selected at check-out. In the event you need to cancel your auto-renew membership the difference between the standard treatment cost and your membership rate will be charged for each service rendered during the auto-renew agreement. Any unused membership treatments are not refundable. You have 4 months beyond your membership term to use your treatments.